Card Services Spec I

Company: Pinnacle Bank/Bank of Colorado
Location: Gretna
Posted on: April 1, 2026

Job Description:

GENERAL SUMMARY: The Card Services department is responsible for the processes involving Debit cards and ACH. Assists internal and external customers as needed. RESPONSIBILITIES AND DUTIES: Provides customer service and support for internal customers regarding inquires and problem resolution. Processes and reconciles the debit card suspense. Research debit card exceptions. Locates and corrects DDA and Savings account numbers for all items that ACH non post. Processes Reg E Visa Debit card disputes. Process Zelle disputes. Performs compliance audits and maintains overall Quality Control for Card Services. Processes all ACH disputes and reclamations. Resolves all incoming ACH returns. Loads value to gift cards. Supports branches with Debit Card questions, orders, and travel rules. Processes Sisterbank Transactions Prints Instant Issue Debit Cards. Regular and reliable attendance. Performs other duties as assigned by management. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of Premier preferred. Knowledge of windows-based programs preferred. Ability to operate a PC with keyboard accuracy and speed. Skill in communicating with co-workers, customer, management in a courteous and professional manner. Ability to work under pressure, meet critical deadlines and have constant interruptions while doing assigned responsibilities including reconcilement, verification, and computer input. EDUCATION AND EXPERIENCE : High School or equivalent. Banking experience preferred. PHYSICAL DIMENSIONS: Seeing: 75-100% Must be able to read computer screens and reports Hearing: 75-100% Must be able to communicate with customers and employees. Standing/Walking: 50-74% Climbing/Stooping/Kneeling: 0-24% Lifting/Pulling/Pushing: 0-24% Fingering/Grasping/Feeling: 75-100% PHYSICAL DIMENSIONS: Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified. More details Monday through Friday 8:00am to 5:00pm

Keywords: Pinnacle Bank/Bank of Colorado, Bellevue , Card Services Spec I, Administration, Clerical , Gretna, Nebraska