Financial Customer Associate - Omaha, NE area ONLY
Company: Careerbuilder-US
Location: Bellevue
Posted on: January 19, 2023
Job Description:
Job Description:Financial Customer Associate - Omaha, NE Area
only
Are you looking for a career where you will make a difference in
people's lives while primarily working from home? If so, consider
joining our customer service team. We're hiring great people with a
passion for helping others, who live in the Greater Omaha metro
area.Apply today to join the next class of Financial Customer
Associatesa full-time, phone-basedyou do not need a finance
backgroundMake an Impact By
- Establishing rapport and showing empathy with customers, making
them feel valued
- Effectively using internal resources (e.g. computer systems,
online resources, and business partner relationships) to arrive at
the right solution for the client
- Demonstrating excellent customer service skills with
perseverance to resolve issues and processing transactions
accurately
- Defining a problem clearly and raising concerns when
necessary
- Taking initiative for acquiring the expertise and knowledge to
effectively resolve customer issues
- Assisting customers with professionalism while following
measurable business goalsThe Expertise and Skills You Bring
- Having a degree or customer service experience is helpful. If
you don't have a degree, but would like to pursue one, Fidelity
-offers tuition reimbursement programs that can help you further
your education
- Listening and empathy skills to support the challenges of our
diverse customers
- Excellent communications skills (both written and verbal)
- "Of service" attitude towards others and being a supportive
teammate
- Personal computer proficiency
- Pro-active problem-solving skills
- Ability to manage challenging situations and conversations
- Utilizing effective questioning to uncovering hidden customer
needs
- Identifying the actions needed to obtain positive
outcomesBenefitsAt Fidelity, you can take advantage of flexible
benefits that support you through every stage of your life,
empowering you to thrive professionally and
personally.ScheduleMonday - Friday, 40 hours per week (Must have
open availability from -7:30am to 11:00pm CST). Overtime hours are
encouraged during peak call periods. -#LI-REMOTEClick to learn more
about and how we support our associatesCertifications:Company
OverviewFidelity Investments is a privately held company with a
mission -to strengthen the financial well-being of our clients. -We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money.Join UsAt Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a -, we
have been recognized by our employees as a Best Place to Work in
2022. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.Many of our associates are
continuing to work remotely temporarily due to COVID-19. When
Fidelity employees eventually return to the office, our goal is for
most people to work flexibly in a way that balances both personal
and business needs with time onsite and offsite through what we're
calling "."We invite you to -Find Your Fidelity -at -.Fidelity
Investments is an equal opportunity employer. We believe that the
most effective way to attract, develop and retain a diverse
workforce is to build an enduring culture of inclusion and
belonging.Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Accommodation Team by sending an email to -, or by
calling 800-835-5099, prompt 2, option 3. We welcome those with
experience in jobs such as Billing and Posting Clerk, Retail Sales
Representative, and Staff Accountant and others in the Accounting
and Finance to apply.
Keywords: Careerbuilder-US, Bellevue , Financial Customer Associate - Omaha, NE area ONLY, Accounting, Auditing , Bellevue, Nebraska
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