Entry Level Customer Service

Company: Financial Advisory Workforce
Location: Louisville
Posted on: April 1, 2026

Job Description:

Join Fidelity Investments, a premier global financial services firm, as an Entry Level Customer Service Representative. Located in the vibrant heart of Boston, MA, Fidelity Investments is an industry leader known for our commitment to client service and vast array of financial products, including retirement and brokerage services. In this role, you will act as the first point of contact for our clients, providing support and solutions that reinforce our dedication to exceptional service. Respond promptly to customer inquiries via phone, email, or chat. Identify client needs and provide appropriate solutions or alternatives. Keep records of customer interactions and transactions. Follow up on customer interactions. Handle customer complaints and resolve issues to the satisfaction of both the client and the company. Strong communication and interpersonal skills Ability to work in a fast-paced environment Basic knowledge of financial services and products Proficient in relevant computer applications Problem-solving skills and ability to handle stress effectively 401k Customer service training or certification is a plus but not required.

Keywords: Financial Advisory Workforce, Bellevue , Entry Level Customer Service, Customer Service & Call Center , Louisville, Nebraska