Broadband Technician
Company: American Broadband
Location: Bellevue
Posted on: July 28, 2022
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Job Description:
Position Purpose/SummaryTo install, test, and maintain
Broadband, telephone, video, wireless internet, and FTTx services
to American Broadband customers.Primary Duties &
ResponsibilitiesInstall new Broadband services, including but not
limited to, videos service, wireless internet, cable modem, DSL,
telephony, and FTTx services in ILEC and CLEC communities.Responds
to service orders for troubles, upgrades, removals, or changes to a
customer's residential or business broadband services, which
includes IPPX systems, telephony, video, internet, and FTTx.Ensures
that all service orders, troubles, and locates that are assigned to
him/her are closed out daily in MACC.Perform customer education and
up-sell services as part of normal installation
procedures.Trouble-shoot video/telephony/broadband issues from CPE
to the first active, telephone issues from CPE to Central
Office/Network Equipment, FTTx issues from CPE to PON, and wireless
issues from CPE to tower. Test existing service, locate defective
cable, wiring or equipment and repair.Communicate with customers to
answer questions and respond to problems.Bury, hang, activate,
install, and bond/ground service drops in accordance to company
guidelines.Maintain timesheets, vehicle records, company issued
test equipment and any company property/equipment.Ensure company
inventory is maintained and reported for items utilized by
technician.Perform RF signal leakage monitoring, document leaks and
report to Supervisor.Assist Lead Technicians with replacements,
extensions, and new construction work.Responsible for the clean-up
of customer property after any project or job by
technician.Responsible for locating fiber, coax, telephone and
marking cable routes.Attend Safety and Technical Training as
required.Understanding and strictly adhering to the Company's
Customer Proprietary Network Information (CPNI) policy while
appropriately maintaining the confidentiality of customer
records.Understanding how all departments contribute to the success
of the organization and referring customers and employees to the
appropriate department to best fulfill their needs.Building and
maintaining a good rapport and cooperative relationship with
customers and co-workers while taking ownership of responsibilities
and being accountable for his/her own actions.Being an advocate for
Company programs and special evets while taking initiative to
participate and volunteering readily when opportunities
arise.Performs all duties associated with OSP inventory.Performing
all other duties and responsibilities assigned.Knowledge,
Abilities, & Skills for SuccessEffectively communicate in a
positive and professional manner through written and verbal
communications in all interfaces with customers/public, fellow
employees, and vendors.Ability to work as a team member and exert
initiative to work independently to reach a goal.Ability to use
various hand tools, test equipment, and operate heavy equipment for
underground & aerial plant.Must have basic math skills and
understand and use simple formulas, charts, tables, drawings,
specifications, schedules, wiring diagrams and measuring
instruments.Able to use SL meters, Volt/OHM meters, DSL meters,
light meters and TDRs to effectively to solve problems.Knowledge of
and the ability to comply with CPNI regulations and
procedures.Ability to embrace change in the workplace while
encouraging others to seek innovative approaches and the ability to
function effectively as a team player.Proficient computer skills
and the ability to adapt and learn as programs and processes
change.QualificationsHigh School Diploma or equivalentPrevious
telecommunications experience (preferred)Previous customer service
experience (preferred) Working ConditionsMust have valid driver's
licenseWork in an outdoor environment year round, exposed to
elementsMust be able to work after hours/OT and be able to accept
special projects as directed.Travel and overnight stays as
needed.Perform on-call duties when scheduledWork frequently in
cramped work spacesAmerican Broadband, and all subsidiaries, are an
equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
PI186644589
Keywords: American Broadband, Bellevue , Broadband Technician, Engineering , Bellevue, Nebraska
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