Field Service Advisor

Company: Interstate Companies Inc
Location: Omaha
Posted on: February 13, 2026

Job Description:

Job Description Job Description Job Title: Field Service Advisor Location: Omaha Nebraska Company: Interstate Power Systems Position Overview Interstate Power Systems is seeking a Field Service Advisor to join our Omaha Nebraska team. In this customer-facing technical role, you will serve as the primary liaison between on-site technicians, fleet customers, and our service operations. You will coordinate field repairs, provide parts and labor estimates, and ensure minimal downtime for critical power systems. Key Responsibilities Act as the first point of contact for field service inquiries from fleet managers, owner-operators, and equipment operators. Manage the end-to-end invoicing process, including reviewing work orders, verifying labor and material charges, resolving discrepancies, and ensuring invoices are issued accurately and on schedule. Coordinate with operations, technicians, and accounting to ensure all billable work is captured and invoiced correctly. Create detailed repair scopes, cost estimates, and work orders for field technicians. Schedule and dispatch field service technicians while optimizing routes and technician workloads. Coordinate parts procurement and delivery to job sites to minimize equipment downtime. Conduct post-repair follow-ups and quality assurance checks with customers. Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv). Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades. Qualifications : Preferred Prior field service experience with on-site repairs of Class 6–8 trucks, reefer trailers, or standby/emergency generators . OEM certifications (e.g., Cummins, Detroit Diesel, Allison Transmission, Kohler, Generac, Carrier/Transport Refrigeration). Experience in warranty administration and OEM portal systems. ASE Medium/Heavy Truck or Power Generation certifications. Employee Benefits Competitive Wages : Earn what you’re worth with a strong salary and commission structure. Tuition Assistance : Support for educational and career growth. Comprehensive Health Coverage : Health, dental, and vision plans starting the first day of the following month. Paid Time Off (PTO) : Begins accruing on day one of full-time employment. Holidays : 6 holidays plus 2 floating holidays per year. 401(K) : Company matching to support your future. Disability and Life Insurance : Long-term and short-term disability and life insurance provided. Healthiest You : Virtual healthcare access paid by Interstate. Pet Insurance : Coverage for your furry friends. Employee Discounts : Available on products and services. Employee Assistance Program : Free 24/7 access to guidance for life’s challenges. Health and Well-being Screening : Paid screenings for employees and their spouses. Note : This job description is not exhaustive, and duties may evolve to meet business needs. Interstate Companies is an Equal Opportunity Employer . We welcome all qualified candidates to apply by submitting a resume for consideration. Apply Now : Join our team and lead field service excellence at Interstate Power Systems! DTLYL

Keywords: Interstate Companies Inc, Bellevue , Field Service Advisor, Engineering , Omaha, Nebraska