Company: Marco's Pizza (Hoogland Foods)
Posted on: January 11, 2022
Position:General ManagerPurpose:Leads and develops people to
execute outstanding product quality and customer service, build
sales and control costs for their restaurant. Focus:In addition to
following standard Marco's operating policies and procedures, main
areas of focus include (but are not limited to): People
- Demonstrate and reinforce the Marco's leadership behaviors and
- Continuously develop all members of store team to the next
- Create an environment that promotes the Hoogland Foods culture
and philosophies to retain our people.
- Source and interview all store employees to hire store team who
embody the Marco's Values, including a strong dedication to
- Develop and implement a plan, to decrease turnover and improve
team member job satisfaction.
- Know, enforce, educate team members and managers on Hoogland
- Accountable for executing store performance management system
including timely performance appraisals based on defined goals and
objectives for the store.
- Accountable for ensuring that Marco's is a world class
- Conduct new employee orientations.
- Ensure schedule is properly executed.
- Lead the development and training of all store team
- Ensure training plan is in place and properly executed.
- Ensure effective communication (all training materials, product
information, etc. are up to date.)
- Plan and coordinate leadership team meetings (SL, AM, GM).
- Administer all in-store team member benefits and payroll
procedures, including reporting to Home Office Product
- Ensure standards are maintained for product quality, service
speed and quality, cleanliness and sanitation.
- Ensure appropriate inventory par levels and ordering system are
- Complete weekly inventory.
- Complete end of period inventory. Cleanliness and Sanitation
- Accountable for ensuring cleanliness standards.
- Maintain all physical aspects of the store, including
landscaping, building maintenance, equipment, etc. Store Security
- Ensure all food safety requirements and practices are met.
- Ensure all security standards are met.Profit
- Create marketing plan (by leveraging LSM) and lead local store
marketing and promotions to maximize sales potential.
- Increase same store sales period over period.
- Control cost of goods, variances, and inventories within the
- Schedule to build sales using our 12 days of marketing
- Ensure proper cash handling procedures are followed.Customer
- Exceed guest expectation.
- Effectively handle customer complaints/issues.
- Measure customer satisfaction and execute plan to improve both
satisfaction and loyalty.Management
- Ensure product quality, service and cleanliness standards are
- Accountable for all sales and labor projections.
- Accountable for creating store Action Plans to continuously
improve the business.
- Accountable for weekly KPIs
- Provide clear goals for store and updates for how they are
- Conduct weekly manager meetings with SL/AM.Compliance
- Ensure proper security and verification procedures are met when
handling deposits and the contents of the safe.
- Maintain records for safety and appropriately documents
contributions and performance in personnel file. Send to Home
Office as necessary.
- Ensure that all daily paperwork, weekly inventories and
statistical reports are completed accurately and on a timely
Keywords: Marco's Pizza (Hoogland Foods), Bellevue , General Manager, Executive , Bellevue, Nebraska
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