Assistant Manager, Merchandising
Company: Ace Hardware
Posted on: September 18, 2022
About Westlake Ace Hardware
Ace Retail Holdings, the division of Ace Hardware Corporation that
owns and operates the Westlake Ace Hardware chain, is one of the
largest hardware retailers in the United States. Headquartered in
Lenexa, Kansas, Westlake Ace Hardware has been in operation for
over a century and operates over 120 neighborhood stores located
throughout the United States. Great people make Westlake stand out
in our industry, and we are looking for individuals who strive for
personal and professional growth, and who want to work with a
company founded on (and still led by) our solid Core Values of:
Service, Passion, Respect, Integrity, Teamwork and Excellence
General Job Summary
The Assistant Manager, Merchandising will manage overall store
operations and the achievement of company goals and directives.
Essential Duties and Responsibilities
Provide positive representation of Westlake Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers
when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as
well as associates.
Ensure all calls and pages are answered promptly, courteously and
Handle customer complaints. Work to resolve problems with the
customer and have Westlake's best interest taken into
Possess excellent product knowledge and knowledge of store layout
and location of products.
Ensure a positive, professional and safe work environment for all
Supervise the "general operations" of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center
Implement new Standard Operating Procedures into store
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager and Assistant Manager - Operations on all
aspects of running the store.
Participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center
department with General Manager approval.
Assist with special projects within the district as set forth by
the District Manager.
Oversee and assist with daily maintenance, orderliness and
cleanliness of the sales floor, stock room and outdoor merchandise
Assist with oversight of cashiering function in store
Assist to ensure that weekly price changes and label updates are
completed timely and accurately.
Oversee all cashiering functions including training, maintenance,
audits, and reports.
Manage and direct preventative maintenance and repairs in order to
maximize and protect all physical assets (i.e. building, fixtures
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.
Inventory and Merchandising
Ensure forklift operations and receiving is completed in a safe and
Oversee receiving, checking in and stocking of merchandise for the
store is being done completely.
Responsible for maintenance of back stock levels.
Oversee and ensure that cycle counts and negative on hand reports
are completed timely and accurately.
Oversee and ensure receiving, checking in and stocking of
merchandise adheres to best practices and Standard Operating
Manage ordering and maintaining desirable product inventory levels
to ensure store profitability.
Oversee merchandise resets throughout the store.
Oversee all signage is current in the store.
Present a clean and orderly sales floor, including end caps and
promotional and incremental merchandising.
Hiring and Training of Associates
Assist in training of all associates.
Actively recruit and promote the advancement of Westlake
Assist in hiring, training, scheduling, reviewing, rewarding and
coaching Sales Associates and Department Specialists with the
approval of the General Manager.
Manage all aspects of store operations in the absence of the
Lead by example; be approachable by all associates and
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the
General Manager for follow up.
Prepare and challenge yourself for future advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily
decisions and interactions with others:
SERVICE - Amaze our customers, our associates and our communities
by delivering on our helpful promise.
PASSION - Showing our love for the work we do, our customers, and
RESPECT - The humble appreciation that every person is unique and
INTEGRITY - An authentic commitment to moral and ethical
TEAMWORK - Together we can achieve extraordinary things.
EXCELLENCE- A disciplined approach to achieve outstanding results
through continuous improvement.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Previous retail management experience preferred. Hardware
Standing, walking, lifting (up to 25lbs) and climbing.
Keywords: Ace Hardware, Bellevue , Assistant Manager, Merchandising, Executive , Bellevue, Nebraska
Didn't find what you're looking for? Search again!