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Service Operations Senior Manager

Company: Perspecta
Location: Bellevue
Posted on: December 1, 2019

Job Description:

Business Group HighlightsDefenseThe Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.ResponsibilitiesTheITCC II Operations Manager is the leader of the ITCC Service Delivery support team. The SDM manages the personnel and activities of the Infrastructure Services Manager (ISM) and Customer Services Manager (CSM) with the operational functional group managers who are designated as Tower SME?s. The Operations Manager focuses on thewhen of account IT services, while the ISM, CSM and Tower SME?s focus on thehow andwho. The Operations Manager is designated as the lead for all operational IT contract support activities for ITCC II/USSTRATCOM.Responsible for formulating and ensuring work standards, assigning schedules, reviewing work performance and identifying discrepancies, supervising personnel assigned within functions as leads and support personnel. Responsible for communicating policies, purposes and goals of contract performance. Plans and supervises projects and/or tasks involving complex information. Demonstrates capability for oral and written communications with all levels of management. Meets with government representatives and user communities to formulate and review plans and deliverables items. Ensures conformance with schedules and cost.Defining status and metrics reports with the assistance of CSM, ISM, Cyber Security, and Systems Engineering and Integration.The Operations Manager, assisted by the CSM and ISM as an integrated team, works with the DPM, PM and Government COR?s to prioritize operational activities in alignment with mission objectives, taking into consideration:Contract performance and standardsProgram/Contract office guidance and policies.Best practices and lessons-learned at other ES accounts.Candidate must be able to perform the following tasks:Provides leadership and management of employees supporting the contractProvides a single focal point for all Service Delivery activitiesRepresents Service Delivery to thePM/DPM and representing ITCC II to USSTRATCOM as requested by the ITCC II PM/DPMManages and monitorsall SD activities, as required ensuring that all aspects of the BASS, PWS, SLA?sare adequately measured, met and/or exceededDevelops performance standards with assistance of ISM and CSMEvaluates needs and delivers continuous process improvementsExpands and grows the ITCC II scope as directed by the PM/DPMSupports the PM, as required, during negotiations of thecontract modifications through technical inputs and evaluations of workload requirementsEnsures that SD personnel are trained and knowledgeable to support all ITSM processesPerforms periodic reviews and re-certifications of theAccount Operations Manual to ensure that it remains accurate and completeSupports Project Managers/System Engineers in a clarification and review role as projects are planned for implementation using operations resourcesMonitors issue resolution and the impact of changes to ensure work completion within estimated timeframes Supports 24X7 Escalation and NotificationTop Secret, with eligibility for special accessQualificationsBachelor degree, applicable industry certification or equivalent experienceBackground in processes and services being supportKnowledge of government processes, management and securityContract management training, requirements and deliverablesAbout PerspectaWhat matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector?from investigative services and IT strategy to systems work and next-generation engineering. Our promise is simple: never stop solving our nation?s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector. Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.OptionsApply for this job onlineApplyShareEmail this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedAs a government contractor, Perspecta abides by the following provisionPAY TRANSPARENCY NONDISCRIMINATION PROVISIONThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Perspecta, Bellevue , Service Operations Senior Manager, Executive , Bellevue, Nebraska

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