Retail Customer Service Representative
Company: Fastwyre Broadband
Location: Bellevue
Posted on: February 1, 2025
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Job Description:
Position Purpose/SummaryThe Retail Customer Service
Representative is committed to providing the highest quality of
service to the communities, customers, and employees we serve by
fulfilling our customers' needs by offering the latest in
technological advances allowing them to keep pace with the growing
demands of a global economy.Primary Duties &
ResponsibilitiesMaximize customer revenue opportunities through
explanation of products and services available to meet customer
needs.Sell products and services. Ensure individual, team and
company goals and objectives are metProvide information to
customers relating to the application for, installation of, and
policies and procedures relating to local and long-distance
telephone, cable television and internet services.Administrative
duties relating to local and long-distance telephone, cable
television, and internet services. Verify customer-provided
information prior to the processing of service orders. Enter
service orders into the database, process service orders for
installation, disconnection, and feature changes by computer.Assist
customers by answering billing questions, determining deposits, and
approving credit memos by adhering to American Broadband policies
and procedures and Tariff requirements; log credit deposit
information, and determine payment options for customers that have
overdue accounts.Assist with or coordinate special projects, as
assigned. Performing all other duties and responsibilities as
assigned.Knowledge, Abilities, & Skills for SuccessEffectively
communicate in a positive and professional manner through written
and verbal communications in all interfaces with customers/public,
fellow employees, and vendors.Ability to use appropriate computer
programs (including, but not limited to, Microsoft Office Suite)
which includes having proficient computer skills and the ability to
adapt and learn as programs and processes change.Ability to work as
a team member and exert initiative to work independently to reach a
goal.Ability to embrace change in the workplace while encouraging
others to seek innovative approaches.Ability to function
effectively as a team player.Knowledge of and the ability to comply
with Company's Customer Proprietary Network Information (CPNI)
regulations and procedures.Ability to work a flexible work
schedule, as needed, to best serve our customers.QualificationsAt a
minimum, the Retail Customer Service Representative must have a
high school diploma or equivalent plus 1+ years customer
service/sales experience. Basic telephony and cable television
experience, inside and out, preferred. Physical DemandsSelect one
the following for the each of the items listed below:N (Not
Applicable) - Activity is not applicable to this occupation.O
(Occasionally) - Occupation requires this activity up to 33% of the
time or 0 - 2.5+ hours/day.F (Frequently) - Occupation requires
this activity from 33%-66% of the time or 2.5-5.5+ hours/day.C
(Constantly) - Occupation requires this activity more than 66% of
the time or 5.5+ hours/day. Standing N--- O--- F--' C--- Walking
N--- O--- F--' C--- Sitting N--- O--- F--- C--' Reach Outward N---
O--' F--- C--- Reach Above Shoulder N--- O--' F--- C--- Climbing
N--' O--- F--- C--- Crawling N--' O--- F--- C--- Squatting/Kneeling
N--- O--' F--- C--- Bending N--- O--' F--- C--- Keyboarding N---
O--- F--- C--' Driving N--' O--- F--- C--- Hearing N--- O--- F---
C--' Communicating N--- O--- F--- C--' Perceiving N--- O--- F---
C--' Outdoor Climate N--' O--- F--- C--- Various Terrain N--' O---
F--- C--- Cramped Workspace N--' O--- F--- C--- Lift/Carry: Up to
10 lbs N--' O--- F--- C--- Up to 20 lbs N--' O--- F--- C--- Up to
50 lbs N--' O--- F--- C--- Up to 75 lbs N--' O--- F--- C--- Up to
100 lbs N--' O--- F--- C--- 100+ lbs N--' O--- F--- C--- Push/Pull:
Up to 10 lbs N--' O--- F--- C--- Up to 20 lbs N--' O--- F--- C---
Up to 50 lbs N--' O--- F--- C--- Up to 75 lbs N--' O--- F--- C---
Up to 100 lbs N--' O--- F--- C--- 100+ lbs N--' O--- F--- C---
American Broadband, and all subsidiaries, are an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.Compensation details: 16-18
Yearly SalaryPI901c66a96409-25660-36549581
Keywords: Fastwyre Broadband, Bellevue , Retail Customer Service Representative, Hospitality & Tourism , Bellevue, Nebraska
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