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Remedy Software Developer

Company: Peraton
Location: Bellevue
Posted on: November 14, 2021

Job Description:

Peraton OverviewPeraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.ResponsibilitiesProvides expertise and direction in the development and/or modification of computer-based scientific, technical, and business software systems. Uses expertise to design develop, code, test, and debug software. May work in one or several areas, such as equipment or software design, engineering evaluation or test, configuration management procedures, statistical analysis and modeling. Works with users to define existing or new system scope and objectives. Provides analytical support and technical advice during the conceptualization, development, and implementation phases. Plans and schedules new applications systems projects with user, systems software, and computer center operations personnel, including the identification of objectives, time frames, costs, and manpower requirements. Performs tasks necessary to ensure the identification and documentation of hazards within software systems using various analysis tools and techniques. Reviews and evaluates systems and software for adherence to government or commercial directives, standards, guidelines, and criteria concerning software safety and systems safety. Confirms design mitigations are captured in the design and its documentation and verifies implementation. May perform as a project lead with the responsibility for the instruction, assigning, direction, and monitoring of the performance of assigned systems developers / analyst working on a specific project.The candidate hired for this position must be a US Citizen with an active top secret security clearance with eligibility for SCI or must be capable of maintaining/obtaining a TS/SCI clearance. If the candidate does not have a top secret clearance, a minimum of a Secret security clearance is required to start work on-site for this contract.Analysis, design, development, deployment, installation, configuration, customization, troubleshooting & tuning of Remedy Action Request System and Remedy Customer Support Application in production, test and development environment. Develops version definitions and hour estimates. Manages/performs implementation of the software applications/solutions built. Owns the software systems he/she implements and provides response to Government Customer questions/concerns with regard to Remedy ITSM. Requires frequent interchanges with the Customer to determine requirements/business needs and ensure what is implemented meets those needs/requirements. Responsible for implementing, configuring and maintaining all BMC Remedy Atrium Configuration Management Database (CMDB) processes, work instructions and activities. This is done in compliance with the Information Technology Infrastructure Library (ITIL) framework. Works with the customers to define and implement all mechanisms needed to ensure full control of the customer's configurable items.Candidate must be able to perform the following tasks:

  • Diagnose and repair problems within the Remedy system
  • Properly configure the ITSM applications to maintain integration integrity
  • Create and administer accounts for Remedy applications
  • Work with IT to develop administration, backup, security and maintenance plans for both production and test Remedy environments
  • Installation, configuration, and troubleshooting of Remedy Action Request System version 7.x and Remedy Customer Support Application in production, test and development environments
  • Participate in all phases of the software development life cycle with emphasis on the planning, analysis, testing and acceptance phases
  • Designs and prepares technical reports and related documentation, and makes charts and graphs to record results
  • Prepares briefings and prepares updates on project/task status
  • Prepare technical and Configuration Management documentation
  • Design applications to meet performance requirements, ensure security requirements are met, test software thoroughly, integrate/install software into the production environment
  • Performs performance monitoring and provides documentation of issues and recommendations to the customer
  • Participate in requirements review, design review, integration readiness review, and software acceptance review
  • Assist users in the operation of the application and provides training for users as required
  • Review and establish audit policies/procedures and conduct audits to ensure data reliability
  • Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, change management and other authoritative production data repositories
  • Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
  • Develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy
  • Works closely with USSTRATCOM Customers, Systems Engineering and Service Delivery Teams to establish business requirements for the CMDB
  • Ensure ITSM and CMDB alignment with ITIL frameworkQualificationsRequires 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD.Remedy, strong three or more years of experience performing Remedy ITSM/CMDB AdministrationCurrent with Remedy, ITSM, and related technologiesExperience with Remedy ITSM 7.6 or laterUnderstanding of ITIL Framework processes and conceptsExperience in asset and configuration management as well as knowledge of ITIL service management processes including change, release, and deployment managementKnowledge of SQL, query-writing, reporting tools (Crystal Reports and BIRT) relational databasesCandidates should have proven understanding of IT business needs and knowledge of IT industry standard best practices.Required Certifications:Information Assurance Technical Level II (or higher) within 120 days of hire is required (e.g., Security + CE, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP)Desired Certifications:The ideal candidate will hold ITIL Foundations certification and have applied knowledge of real-world environments in both the Service Management focus area and have experience implementing a CMDB in a customer environment.Familiar with all of the following:Discovery products including BMC ADDM; Microsoft SCCM, BMC Software Asset ManagementReconciliation of discovery data in BMC CMDB environmentIntegration of discovery solutions with CMDBRemedy Application ManagementDatabase DevelopmentDatabase Management Systems (DBMS)CMDB Administrator V7+Remedy Skilled Professional V7+#LI-ST1

Keywords: Peraton, Bellevue , Remedy Software Developer, IT / Software / Systems , Bellevue, Nebraska

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