BellevueneRecruiter Since 2001
the smart solution for Bellevue jobs

Help Desk Customer Service Analyst

Company: TierPoint
Location: Bellevue
Posted on: November 19, 2020

Job Description:

The Help Desk Support Customer Service Analysts are the go-to for providing Level 1 technical assistance which includes computer systems, hardware and software issues and all-round support. The Help Desk Customer Service Analyst is the first line point of contact for our customers and work with next level Service Specialists to provide a timely resolution to all HDS supported customers. Solutions supported by the HDS analyst include, but not limited to Incident management Desktop support proprietary application support to customers globally At TierPoint, we recognize unique contributions that each team member brings to the table regardless of their role in the company. We all roll up our sleeves, keep our feet on the accelerator, and choose to see the positives and growth potential. Serve as the first point of contact for customers seeking technical assistance over the phone or via customer ticket creation. Navigating through technical documentation to determine troubleshooting steps for specific issues. Use remote access to client environment to walk customer through troubleshooting steps Escalate unresolved issues to the next level support team Follow-up and update customer ticketsissues when needed. Identify and suggest possible improvements on proceduresdocumentation Ensure timely and detailed ticket creation regarding the resolution or escalation of the client issue Understanding of client business impact on incidents and service requests. Participate in all HDS training and Client updates when presented Attend weekly meetings with Assist in building and maintaining HDS knowledgebase to ensure rapid resolution of incidents. Maintain the highest level of professional accountability. Strong written and verbal communication skills are required. Excellent interpersonal skills and communication skills to work as a productive member of the Help Desk Services group. Ability to coordinate and prioritize multiple tasks simultaneously. Demonstrated capability to achieve results under pressure in a face paced client driven environment. Willingness to interact with clients in high pressure situations.

Keywords: TierPoint, Bellevue , Help Desk Customer Service Analyst, Other , Bellevue, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Warehouse Worker - Package Handler
Description: 100.00 weekly bonus PLUS 14.50/hr. paid weekly for Preload and Night shift Package Handlers Shift: Sunrise/Preload 4:30 AM - 9:00 AM Twilight 5:00 PM - 9:00 PM Night 11:00 PM - 3:00
Company: UPS
Location: Council Bluffs
Posted on: 11/25/2020

GBSD Staff Systems Engineer
Description: Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, (more...)
Company: Northrop Grumman
Location: Bellevue
Posted on: 11/25/2020

CDL A Flatbed Driver - Midwest (Bellevue,NE)
Description: CDL A Flatbed Driver - Midwest KS, MO, NE, IA, AR, OK 45,000- 60,000/year Flexible Home Time: We will work with you based on your unique needs. Heavy haul experience
Company: State Tractor Trucking
Location: Bellevue
Posted on: 11/25/2020


Health Care Specialist (68W)
Description: Be the first line of defense against injury and illness of civilians after natural disasters, and the Soldiers who serve and protect our Nation every day. As a Health Care Specialist in the Army National (more...)
Company: Army National Guard
Location: Council Bluffs
Posted on: 11/25/2020

Maintenance Electrical Technician
Description: Maintenance Electrical Technician FULL-TIME 26.83/hr This position will perform troubleshooting and repair and provide technical support for all phases of the operation. The position is a technical (more...)
Company: Tyson Foods
Location: Council Bluffs
Posted on: 11/25/2020

Medical Surgical Nurse - Travel - (MS RN)
Description: Job Description amp Requirements Medical Surgical Nurse - MS RN StartDate: 12/01/2020Available Shifts: 12 N Pay Rate: 4058.00 - 4473.00 Required Qualifications 2 years exp Facility Location (more...)
Company: American Mobile Healthcare
Location: Council Bluffs
Posted on: 11/25/2020

GBSD- Software Systems Engineer - Staff Systems Engineer
Description: Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, (more...)
Company: Northrop Grumman
Location: Bellevue
Posted on: 11/25/2020

Hair Stylist - Endless Growth Opportunities!
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best
Company: Great Clips
Location: Council Bluffs
Posted on: 11/25/2020

Company CDL A Truck Drivers Pet & Rider Policy, $.50CPM
Description: MAJOR PAY INCREASE - CDL A - COMPANY TRUCK DRIVER - OUTSTANDING BENEFITS CALL 866 404-6937 GO FIRST CLASS with a Major Pay Increase OTR - CDL A Truck Drivers are the backbone of May Trucking (more...)
Company: May Trucking
Location: Council Bluffs
Posted on: 11/25/2020

OTR Class A CDL Truck Drivers - $0.54 CPM
Description: K amp B Transportation is looking for CDL-A Drivers with six months of OTR experience. Start this week and enjoy 1,000
Company: K&B Transportation
Location: Bellevue
Posted on: 11/25/2020

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Bellevue RSS job feeds