Customer Service Representative
Company: Cubby's
Location: Bellevue
Posted on: June 3, 2021
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Job Description:
As a Cubbys CSR, customer service is our number one priority.
Our CSRs are not just cashiers. Our CSRs are required to do the
following. 1. Provide a friendly greeting to all customers upon entering
the store or on the phone. 2. Get to know your customers and use their name. 3. Go out of your way to make customers feel important and
valued. 4. Move quickly to provide fast service. 5. Suggestive sell to customers when appropriate. 6. Thank customers for their business and invite them back. Without our customers we would not be in business. Its
imperative that they receive 100% of our attention and we show
appreciation for their business. ADDITIONAL RESPONSIBILITIES INCLUDE: Cleaning & Housekeeping: Inside Cleaning & Housekeeping: Outside Merchandising Misc. CANDIDATE PROFILE: In addition to being able to perform the job duties outlined on
page one, below are important expectations while working on our
team. People oriented, friendly, enthusiastic, smiles Provides upward feedback to management Respectful and polite Able to work alone and on a team Demonstrate a sense of urgency (move fast) Able to stay busy between customers Honest Flexible Willing to learn Willing to help associates and customers Communicates effectively with Store Manager, team members,
vendors, and customers Multi-Task: able to successfully complete multiple tasks
independently Dependable & punctual consistently reports to work on time and
provides proper notice if necessary Identifies problems and resolves issues quickly and
effectively PROFESSIONAL IMAGE: Our professional image standards include: Proper uniform and name tag at all times No gossiping or profanity Proper hygiene: showered, clean shaved, clean hair, no body
odor, clean uniform, fresh breath, clean finger nails No cell phone for calls or texting permitted while on duty, only
emergency calls from family or friends can be placed to or from
store phone only POSITION REQUIREMENTS: ABILITY, EDUCATION,
AND/OR RELATED WORK HISTORY Must be in physically good shape and able to lift bend and stand
up to eight hours. Must be able to balance on step stool or step ladder. Must be able to work in a cooler at a temperature of 32
degrees. Must be able to lift 25 lbs. Must be able to do basic math. Must be able to speak, read and write English and communicate
with customers in English. DISCLAIMER - THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE
GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED
TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE
LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF
PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM
DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME,
AS NEEDED.
Required qualifications:
Keywords: Cubby's, Bellevue , Customer Service Representative, Other , Bellevue, Nebraska
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