Customer Support Specialist
Company: Fidelity Investments
Posted on: September 13, 2022
Financial Customer Associate - Omaha, NE Area only
Are you looking for a career where you will make a difference in
people s lives while primarily working from home?
If so, consider joining our customer service team. We re hiring
great people with a passion for helping others, who live in the
Greater Omaha metro area.
Apply today to join the next class of Financial Customer
Associates. This is a full-time, phone-based customer service
position and you do not need a finance background to succeed in the
role. We re looking for individuals who care about and can relate
with others. We provide paid training, a complete work from home
computer package, and all the resources you need.
Make an Impact By
- Establishing rapport and showing empathy with customers, making
them feel valued
- Effectively using internal resources (e.g. computer systems,
online resources, and business partner relationships) to arrive at
the right solution for the client
- Demonstrating excellent customer service skills with
perseverance to resolve issues and processing transactions
- Defining a problem clearly and raising concerns when
- Taking initiative for acquiring the expertise and knowledge to
effectively resolve customer issues
- Assisting customers with professionalism while following
measurable business goals
The Expertise and Skills You Bring
- Having a degree or customer service experience is helpful. If
you d on t have a degree, but would like to pursue one, Fidelity
offers tuition reimbursement programs that can help you further
- Listening and empathy skills to support the challenges of our
- Excellent communications skills (both written and verbal)
- "Of service" attitude towards others and being a supportive
- Personal computer proficiency
- Pro-active problem-solving skills
- Ability to manage challenging situations and conversations
- Utilizing effective questioning to uncovering hidden customer
- Identifying the actions needed to obtain positive outcomes
At Fidelity, you can take advantage of flexible benefits that
support you through every stage of your life, empowering you to
thrive professionally and personally.
Monday - Friday, 40 hours per week (Must have open availability
from 7:30am to 11:00pm CST). Overtime hours are encouraged during
peak call periods.
Click to learn more about Training Opportunities at Fidelity (opens
in a new tab) and how we support our associates
Fidelity Investments is a privately held company with a mission to
strengthen the financial well-being of our clients. We help people
invest and plan for their future. We assist companies and
non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with
investment and technology solutions to help invest their own
At Fidelity, you ll find endless opportunities to build a
meaningful career that positively impacts peoples lives, including
yours. You can take advantage of flexible benefits that support you
through every stage of your career, empowering you to thrive at
work and at home. Honored with a Glassdoor Employees Choice Award ,
we have been recognized by our employees as a Best Place to Work in
2022. And you don t need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you ve always imagined.
Many of our associates are continuing to work remotely temporarily
due to COVID-19. When Fidelity employees eventually return to the
office, our goal is for most people to work flexibly in a way that
balances both personal and business needs with time onsite and
offsite through what we re calling " Dynamic Working ."
We invite you to Find Your Fidelity at .
Fidelity Investments is an equal opportunity employer. We believe
that the most effective way to attract, develop and retain a
diverse workforce is to build an enduring culture of inclusion and
Fidelity will reasonably accommodate applicants with disabilities
who need adjustments to participate in the application or interview
process. To initiate a request for an accommodation, contact the HR
Leave of Absence/Accommodation Team by sending an email to , or by
calling , prompt 2, option 3.
We welcome those with experience in jobs such as Billing and
Posting Clerk, Accounting Assistant, and Accounts Payable Clerk and
others in the Accounting and Finance to apply.
Keywords: Fidelity Investments, Bellevue , Customer Support Specialist, Other , Bellevue, Nebraska
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