Patient Service Rep

Company: CommonSpirit Health
Location: Bellevue
Posted on: March 16, 2023

Job Description:

Overview

From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

CHI Health has an immediate need to add a Patient Service Rep (Clinic Receptionist) to our Bellevue Clinic off of Hwy 370 & 36th St.

Hours: Monday-Friday 9a-5p, rotating Saturday mornings (roughly every 5th Saturday)

With you in mind, we offer the following benefits to support your work/life balance:

• Health/Dental/Vision Insurance
• Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Adoption Assistance
• Wellness Programs
• Flexible spending accounts Responsibilities
  
  Job Summary:
  
  Under direct supervison, receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
  
  Job Responsibilities:
  • Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
  • Answer phone calls and direct them appropriately.
  • Schedule appointments according to office guidelines.
  • Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
  • Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
  • Prepare charts for patient appointments making sure all necessary information is complete.
  • Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments.
  • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
  • Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
  • Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.
  • Perform other duties as assigned. Qualifications
    
    Minimum Qualifications:
    • High School Diploma preferred but not required
    • 1 year of customer service / receptionist experience required
    • 1 year of clinic knowledge strongly preferred

Keywords: CommonSpirit Health, Bellevue , Patient Service Rep, Other , Bellevue, Nebraska