BellevueneRecruiter Since 2001
the smart solution for Bellevue jobs

Training Supervisor (Onsite)

Company: Nesco Resource, LLC
Location: Bellevue
Posted on: May 23, 2023

Job Description:

Call Center Trainer(Onsite)
Bellevue, NE $20 per hour
Weekdays 8am-5pm (Overtime/weekend hours during peak holiday season)
Contact Center trainer is responsible for training new customer service employees and supporting experienced employees to improve their performance.
Their duties include creating educational material, conducting training sessions, identifying skill gaps, and ensuring staff members stay motivated.

Perform regular, on-going monitoring and documentation of Contact Center performance as scheduled; Record and archive telephone calls (Contact Center staff and third-party services). - Monitor and archive non-phone tasks. - Conduct individual meetings with CSR's as scheduled, and provide written evaluation sheets as scheduled.
Facilitate training sessions provided for new hires, and follow-up coaching conducted in a timely manner. - Emergency training and corrections provided as necessary to maintain high quality standards. -
Serve as the main point of contact for customer questions and issues. - Procedures developed, maintained, and easily accessible. - Answer CSR questions; ensure effective workflow of Contact Center work.

Desired Skill Set:

  • Call Center experience supervisory or Management experience
  • Expert in Microsoft Office and Excel
  • Customer Service Expert
  • Online Product Ordering/Telesales -preferred
  • Basic Math Skills
  • Training and Coaching experience
  • Excellent written and verbal communication skills

    Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, LLC, Bellevue , Training Supervisor (Onsite), Other , Bellevue, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Bellevue RSS job feeds