Training Supervisor (Onsite)
Company: Nesco Resource, LLC
Location: Bellevue
Posted on: May 23, 2023
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Job Description:
Call Center Trainer(Onsite)
Bellevue, NE $20 per hour
Weekdays 8am-5pm (Overtime/weekend hours during peak holiday
season)
Contact Center trainer is responsible for training new customer
service employees and supporting experienced employees to improve
their performance.
Their duties include creating educational material, conducting
training sessions, identifying skill gaps, and ensuring staff
members stay motivated.
Perform regular, on-going monitoring and documentation of Contact
Center performance as scheduled; Record and archive telephone calls
(Contact Center staff and third-party services). - Monitor and
archive non-phone tasks. - Conduct individual meetings with CSR's
as scheduled, and provide written evaluation sheets as
scheduled.
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Facilitate training sessions provided for new hires, and follow-up
coaching conducted in a timely manner. - Emergency training and
corrections provided as necessary to maintain high quality
standards. -
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Serve as the main point of contact for customer questions and
issues. - Procedures developed, maintained, and easily accessible.
- Answer CSR questions; ensure effective workflow of Contact Center
work.
Desired Skill Set:
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos
Resource, LLC) is an equal employment opportunity employer and does
not discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age, or
veteran status, or any other legally protected characteristics with
respect to employment opportunities.
Keywords: Nesco Resource, LLC, Bellevue , Training Supervisor (Onsite), Other , Bellevue, Nebraska
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