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Service Center Analyst

Company: Peraton
Location: Bellevue
Posted on: January 2, 2022

Job Description:

Peraton Overview: Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers. Responsibilities: Clearance: Secret with TS/SCI eligibility ITCC (USSTRATCOM) 24x7x365 operations technical support for the warfighter. This role is an essential function for the USSTRATCOM mission. Job Tasks: Desk-side, phone, and analysis for the Command and Control Facility Windows/RHEL environment. Daily troubleshooting with warfighter customers and analysis to resolve warfighter access/network/compute/storage incidents. Collaboration across all the ITCC lines of service and warfighter divisions to perform system monitoring/analysis. Support planning and desired configurations for new upgrades to the environment. Utilize BMC Helix/Remedy for tracking, metric gathering, trending, and complex analysis. Exercise independent judgment to suggest/implement automation and process improvements to improve the overall user experience. Evaluate potential courses of action with the engineering teams. Participate in the decision making process and testing to verify system/enterprise level requirements as well as design trade space discussions. Support design and subsequent evaluations of VDI/CDI client configurations. Support periodic problem investigations and root cause analysis tasks for higher complexity command wide issues. Update procedures, processes, and policies. Provide technical guidance/training to warfighters and peers. Troubleshooting includes operating systems, applications/hardware issues, and installation of software and drivers. Provide Commercial-off-the-Shelf (COTS) applications support to include Internet Explorer, MS Outlook, MS Office, Adobe Reader, IBM Lotus Viewer, Same time, Java, and PKI technologies. Hardware includes, but is not limited to, desktops, laptops and tablet PC platforms as well as networked and standalone printers/copier/fax machines and smartphones. Requires solid oral/written communication with flexibility to support technical activities after-hours and weekends as needed. #LI-ST1 . Qualifications: Experience/Educational Requirements: --- High school diploma or G.E.D. (college degree desired) --- At least one year of technical training in an IT related field --- Two or more years of technical support experience Certifications: --- CompTIA A+, Network+ or Security+ certifications desired and required within 6 months for hire --- ITIL-- v3 Foundations Certification For Colorado Residents: Colorado Salary Minimum: $39,020.80 Colorado Salary Maximum:$83,428.80 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

Keywords: Peraton, Bellevue , Service Center Analyst, Professions , Bellevue, Nebraska

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