Telecom Technician
Company: Fastwyre Broadband
Location: Bellevue
Posted on: January 27, 2023
Job Description:
Position Purpose/SummaryThe Telecom Technician is committed to
providing the highest quality of service to the communities,
customers, and employees we serve by providing installation,
testing, maintenance and repair of telecommunication facilities and
equipment, such as, but not limited to, telephony, video service,
FTTx, internet and wireless in a safe and proper manner set forth
by company policy and without constant supervision.Primary Duties &
ResponsibilitiesThe below list of duties and responsibilities is
meant to cover a wide range of operational areas and technical
levels and as such, some of these may not apply to your area of
operation (location) and/or your current technical level (Trainee
through Telecom Tech IV). Your supervisor will provide clear
direction on what duties are expected of you and will provide a
detailed path for career growth opportunities.
- Install new Broadband services, including but not limited to;
video service, wireless, internet, cable modem, DSL, telephony, and
FTTx services.
- Responds to service orders for troubles, upgrades, removals, or
changes to a customer's residential or business broadband services,
which includes key systems, telephony, video, internet, and
FTTx.
- Ensures that all service orders, troubles, and locates that are
assigned to him/her are closed out daily.
- Installs ONT's, jacks, pedestals, terminals, splitters, taps,
protectors, and grounding.
- Ensure company inventory is maintained and reported for items
utilized by technician.
- Maintain timesheets, vehicle records, company issued test
equipment and any company property/equipment.
- Performs routine office maintenance and/or repairs on equipment
(such as, batteries, alarms, air filters and general fluid levels)
and follows procedures for maintaining site logs and records.
- Responsible for locating fiber, coax, telephone and marking
cable routes.
- Splices and repairs new and existing telecommunication
cable.
- Climbs poles & towers to install or repair telecommunication
lines and facilities.
- Troubleshoots malfunctioning telecommunication cables using
testing devices such as meters and analyzers, to locate and the
diagnose nature of the problem and make repairs.
- If applicable, changes out Cable Television (CATV) headend
equipment, such as, but not limited to, receivers, video ciphers,
modulators, and scramblers.
- If applicable, troubleshoots from the house to the headend,
such as, but not limited to, amplifiers, line extenders, bridges,
and power insertions.
- Installs, tests, maintains, and repairs advanced
telecommunication services, such as, but not limited to, DDS, XDSL,
and T1.
- Performs the installation, operations, maintenance, testing,
and provisioning of Central Office equipment from various
manufacturers.
- Has a basic understanding of the technology behind; Wide Area
Network equipment, protocols and services, Fiber Optic systems and
equipment including OC-1, OC-3 OC-12, Sonet, CWDM and DWDM.
- Has a basic understanding of computer network protocols and
equipment, such as but not limited to Routers, Switches, Ethernet,
SMTP, IMAP, and SNMP.
- Operates equipment such as, but not limited to, backhoes,
trenchers, cable plows and dozers.
- Installs, operates, and maintains radio systems, such as, but
not limited to, microwave, UFH, VFH and BETRS where
applicable.
- Completes specialized reports, logs, and reports as
required.
- Responds to ASR's and is responsible for coordinating and/or
performing Engineering, Installation and Provisioning of the basic
equipment to fulfill an ASR.
- Understanding how all departments contribute to the success of
the organization and referring customers and employees to the
appropriate department to best fulfill their needs.
- Perform "Lead Technician" duties, such as but not limited to,
mentoring less experienced technicians, act as job or crew lead on
projects, assisting area supervisor as requested.
- Performing all other duties and responsibilities as
assigned.Knowledge, Abilities, & Skills for Success
- Effectively communicate in a positive and professional manner
through written and verbal communications in all interfaces with
customers/public, fellow employees, and vendors.
- Ability to use appropriate computer programs (including, but
not limited to, Microsoft Office Suite) which includes having
proficient computer skills and the ability to adapt and learn as
programs and processes change.
- Ability to work as a team member and exert initiative to work
independently to reach a goal.
- Ability to embrace change in the workplace while encouraging
others to seek innovative approaches.
- Ability to function effectively as a team player.
- Knowledge of and the ability to comply with Company's Customer
Proprietary Network Information (CPNI) regulations and
procedures.
- Ability to work a flexible work schedule, as needed, to best
serve our customers.
- Ability to write routine reports and correspondence.
- Ability to define problems, collect data, establish facts, and
draw valid conclusions.
- Ability to use various hand tools, test equipment, and operate
heavy equipment for underground & aerial plant.
- Must have basic math skills and understand and use simple
formulas, charts, tables, drawings, specifications, schedules,
wiring diagrams and measuring instruments.
- Ability to use SL meters, Volt/OHM meters, DSL meters, light
meters, and TDRs to effectively to solve problems.QualificationsAt
a minimum, the Telecom Technician must have high school Diploma, or
equivalent, along with a valid driver's license. Previous
telecommunications and/or customer service experience is
preferred.Physical Demands Select one the following for the each of
the items listed below:
- N (Not Applicable) - Activity is not applicable to this
occupation.
- O (Occasionally) - Occupation requires this activity up to 33%
of the time or 0 - 2.5+ hours/day.
- F (Frequently) - Occupation requires this activity from 33%-66%
of the time or 2.5-5.5+ hours/day.
- C (Constantly) - Occupation requires this activity more than
66% of the time or 5.5+ hours/day. Standing N? O? F? C? Walking N?
O? F? C? Sitting N? O? F? C? Reach Outward N? O? F? C? Reach Above
Shoulder N? O? F? C? Climbing N? O? F? C? Crawling N? O? F? C?
Squatting/Kneeling N? O? F? C? Bending N? O? F? C? Keyboarding N?
O? F? C? Driving N? O? F? C? Hearing N? O? F? C? Perceiving N? O?
F? C? Communicating N? O? F? C? Distinguish Colors N? O? F? C?
Outdoor Climate N? O? F? C? Various Terrain N? O? F? C? Cramped
Workspace N? O? F? C? Lift/Carry: Up to 10 lbs N? O? F? C? Up to 20
lbs N? O? F? C? Up to 50 lbs N? O? F? C? Up to 75 lbs N? O? F? C?
Up to 100 lbs N? O? F? C? 100+ lbs N? O? F? C? Push/Pull: Up to 10
lbs N? O? F? C? Up to 20 lbs N? O? F? C? Up to 50 lbs N? O? F? C?
Up to 75 lbs N? O? F? C? Up to 100 lbs N? O? F? C? 100+ lbs N? O?
F? C? DisclosureThe Company has reviewed this job description to
ensure that essential functions and basic duties have been
included. It is intended to provide guidelines for job expectations
and the employee's ability to perform the position described. It is
not intended to be construed as an exhaustive list of all
functions, responsibilities, skills, and abilities. Additional
functions and requirements may be assigned by supervisors as deemed
appropriate. This document does not represent a contract of
employment, and the Company reserves the right to change this job
description and/or assign tasks for the employee to perform, as the
Company may deem appropriate. American Broadband, dba Fastwyre
Broadband, is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment for all
employees. PI202118603
Keywords: Fastwyre Broadband, Bellevue , Telecom Technician, Professions , Bellevue, Nebraska
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