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Field Service Technician 4

Company: Perspecta
Location: Bellevue
Posted on: September 5, 2019

Job Description:

Business Group HighlightsDefenseThe Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.ResponsibilitiesProvide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer?s location when required/justified.Responsibilities:Incident Management:Identify performance issues proactively.o Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.o Works within strict time scales and elevates incidents within defined time windows.Problem Management:o Uses proactive monitoring procedures/tools to identify problem prevention opportunities.o Change Management.o Configure system hardware, software and network components to meet established standards with assistance.o Perform routine installations and/or configurations.Assemble and integrate system/product Operations Maintenance:o Perform routine maintenance.May include performing tape/backup operations Quality:o Understands the impact of operations delivery on the customer's business.o Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives.Complaint Handling:o Responds to customer- relations problems promptly and appropriately.o Takes ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources.Customer Relationship:o Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.o Work effectively in a multicultural environment.o Respond to service, product, technical, and customer- relations questions.Teamwork:o Lead a small team with well- defined objectives.Qualificationso High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree.o May hold entry level certification(s) in field of work.o Typically, 3-5 years of working experience in related fields.o Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory.o Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group.o Ability to resolve or assist in the resolution of complex Customer problems.o Able to apply knowledge of high availability system environments, if applicable.o Able to apply skills in project management, analysis, scheduling and controlling.o Able to demonstrate good oral, written, and telephone communication skills.o Ability to build and maintain relationships with customers, peers, and support partners.o Able to understand Customer system environments with associated business needs.o Ability to work in a team environment, which may be local, global, virtual, or multi- functional.o Demonstrate good teamwork with peers.About PerspectaWhat matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector?from investigative services and IT strategy to systems work and next-generation engineering. Our promise is simple: never stop solving our nation?s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector. Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.OptionsApply for this job onlineApplyShareEmail this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedAs a government contractor, Perspecta abides by the following provisionPAY TRANSPARENCY NONDISCRIMINATION PROVISIONThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Perspecta, Bellevue , Field Service Technician 4, Professions , Bellevue, Nebraska

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