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Sales & Customer Service Associate

Company: Massage Envy
Location: Bellevue
Posted on: September 15, 2020

Job Description:

OverviewAt Massage Envy Twin Creek, we are looking for goal-oriented, professional and confident individuals who work well in a team environment, to become part of our front desk sales team. Work in an environment that is centered on health and wellness. Massage Envy offers massage and stretch services, as well as healthy skin facials, chemical peels, microderm infusion treatments, and other skin care services as part of a total body care program. As a Sales Associate, your primary responsibility is to gain an understanding of our clients' individual needs for massage and skin care, present them with information on how our Total Body Care services can meet their needs, and provide excellent customer service during their visits to our clinic. This position requires an equal amount of sales and customer services skills, and the ability to multi-task in a sometimes fast-paced environment.With direct consultation from the Center for Toxicology and Environment Health, we have implemented heightened Infection Prevention and Control procedures, as the safety of our employees and clients is of the utmost importance to us.Compensation & Benefits (vary depending on full or part time status):Base hourly rateBonus OpportunitiesMajor Medical, Dental, Vision, Life, Disability & Elective Insurances availableRetirement Plan with Employer MatchPaid Vacation & Sick TimeFree massages/facials each month for employeesDiscount on additional massagesUp to 50% discount on retail productsYour essential responsibilities revolve around informing clients of the benefits of our Total Body care services, and the retail to support these services at home, and providing excellent customer service.* Greeting members and guests upon arrival.* Meeting with customers to gain an understanding of their massage and skin care needs* Staying updated on retail products and promotions.* Presenting information on our massage, stretch and skin care services, as well as supporting retail products.* Achieving sales goals.* Answering phone calls.* Setting appointments and checking members and guests in and out for their sessions.* Keeping management apprised of member concerns and following manager's policies, procedures and direction.* Accepting constructive criticism in a positive manner and using it as a learning tool.* Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.What We'll Accomplish TogetherAs a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is understanding our guests' needs for total body care and showing them how becoming a member of Massage Envy can meet those needs. In addition:* Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.* Promoting the value of total body care by educating clients on new and expanded services, presenting the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.* Driving member retention through outreach via phone and email to current members.* Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.* Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.What it Takes to SucceedWe only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:* Confident, friendly individuals who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.* People of integrity ready to champion the well-being of members, guests, and team members.* Have solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.* A master of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone.* Have the ability to think critically, juggle multiple tasks, and set priorities.* Great teammates who can work well with other in a fun and fast-paced environment.* Supporters of total body careWe Believe Our Differences Make Us BetterWe're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.* Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Keywords: Massage Envy, Bellevue , Sales & Customer Service Associate, Sales , Bellevue, Nebraska

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