Insurance Customer Service Rep - Nebraska
Company: The Auto Club Group
Location: Bellevue
Posted on: September 17, 2023
Job Description:
It's a great time to join AAA The Auto Club Group!JOIN THE TEAM
COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full
timeExempt/Non Exempt:HourlyJob Description:Why Choose a Career
with the AAA The Auto Club Group (ACG)
- Established brand that has been around for over 100 years. Our
members know and trust us!
- Branch Offices house travel, membership, insurance sales and
support employees
- You will be challenged to drive new business with competitive
products and help retain The Auto Club Group's 14+ million
members.Excellent Opportunities to Build a Career Path:The Licensed
Customer Service Representative can be the start of a long-term
career with The Auto Club Group. Your position could lead to a
rewarding career and opportunities to grow and pursue other ACG
roles such as:
- Other Branch positions - Field Insurance Sales Agent, Travel
Agent or
- Other Departments such as:
- Call Centers (ERS, Sales and Service, etc.)
- Automotive Services
- Claims
- Underwriting and moreA DAY IN THE LIFE of a Licensed Customer
Service RepresentativeThe Auto Club Group is seeking Member
Representative II's or Licensed Customer Service Representatives
who can promote ACG products and services, promote customer
satisfaction, and participate in office events to help generate
revenue by improving member awareness of products. As the face of
our branch, you will greet our customers and provide peace of mind
by servicing their needs.
- Provides a high level of support services to members related to
the sales and service function including servicing insurance
policies, processing applications, renewals and amendments and
selling travel, tours, airline tickets and membership products
- Generates leads, update members on travel and insurance
specials, and provides travel information
- Provides cashiering services to members including taking
insurance payments (initial, installment, lapse or reinstatement),
travel and membership payments, sale of tickets and travel money
products, processing remittance/depository transfers and balancing
cash drawer
- Responds to customer inquiries and refers to agent when
appropriate
- Provides a high level of administrative support to Travel and
Insurance Agents during peak periods
- Provides customer assistance through the performance of sales
processing activities and assists management in the basic training
of less senior personnel
- Conducts outbound promotional calls for insurance and /or
travel products
- Participates in a team environment to promote customer
satisfaction and consistent service following the customer service
model
- Receives and resolves member/customer complaints and seeks
assistance from management in complaint resolution as necessary
- Participates in office events developed to generate revenue,
improve member awareness of products, and support local community
activities
- Other duties as assignedHOW WE REWARD OUR EMPLOYEES
- Our Auto Club Group Insurance Customer Service Rep's earna
competitive salary($33,086.40 - $39,010.34)with a potential of
earning bonuses and sales incentives.Also, our rep's can
earnunlimited commissions on AAA Membership, Travel, and Credit
Card sales.
- Insurance Customer Service Rep's receive 100% backing from one
of America's most trusted brands to include paid training and
career growth opportunities.
- Career growth opportunity examples: Insurance Sales Agent,
Travel Agent, Performance Coach, and Membership Development
Specialist.
- Corporate Incentive Plan Bonus every year dependent on
performance.
- Excellent and comprehensive benefits packages are just another
reason to work for the Auto Club Group. Benefits include:
- 401k Match up to 6%
- Medical
- Dental
- Vision
- PTO - 17days per year
- Paid Holidays - 10 days per year
- Complimentary AAA Membership
- Tuition Reimbursement - $5,000 per yearWE ARE LOOKING FOR
CANDIDATES WHORequired Qualifications:
- Active State Property & Casualty license
- If you do not possess the appropriate Property and Casualty
License ACG will assist you in obtaining the insurance
license.Education:
- High School Diploma or equivalentWork Experience:
- Providing a high level of customer-focused service
- Servicing insurance policies and processing applications,
renewals and amendments, and taking payments
- Responding to billing and coverage questions
- Promoting sale of insurance products and/or travel and
membership products
- Outbound promotional calls for insurance and/or travel
- Computer software applications (Word, Excel, etc.) and Web
based operationsSuccessful candidates will possess:
- Insurance and travel terminology
- General insurance and/or travel regulations
- Underwriting procedures
- Sales regulatory and compliance guidelines
- Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.)
and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or
membership systems
- Communicate effectively (verbal and written) with others in a
work environment
- Perform mathematical calculations to accurately perform
monetary transactions
- Work effectively in a Team environment
- Exceed member expectations relating to professionalism of
demeanor, efficient and effective customer service (on phone or in
person) and maintenance of workstation and office facility
- Work irregular hours including holidays and weekends (may
include community events)
- Work under pressure in a high volume, fast paced customer
service environmentWork EnvironmentSchedule: Monday - Friday 8:30
AM - 5:30 PMWork 100% in a temperature-controlled office
environment.Who We AreBecome a part of something bigger.The Auto
Club Group (ACG) provides membership, travel, insurance, and
financial service offerings to approximately 14+ million members
and customers across 14 states and 2 U.S. territories through AAA,
Meemic, and Fremont brands. ACG belongs to the national AAA
federation and is the second largest AAA club in North America.By
continuing to invest in more advanced technology, pursuing
innovative products, and hiring a highly skilled workforce, AAA
continues to build upon its heritage of providing quality service
and helping our members enjoy life's journey through insurance,
travel, financial services, and roadside assistance.And when you
join our team, one of the first things you'll notice is that same,
whole-hearted, enthusiastic advocacy for each other.We have
positions available for every walk of life! AAA prides itself on
creating an inclusive and welcoming environment of diverse
backgrounds, experiences, and viewpoints, realizing our differences
make us stronger.To learn more about AAA The Auto Club Group visit
Important Note:ACG's Compensation philosophy is to provide a
market-competitive structure of fair, equitable and
performance-based pay to attract and retain excellent talent that
will enable ACG to meet its short and long-term goals. ACG utilizes
a geographic pay differential as part of the base salary
compensation program. Pay ranges outlined in this posting are based
on the various ranges within the geographic areas which ACG
operates. Salary at time of offer is determined based on these and
other factors as associated with the job and job level.The above
statements describe the principal and essential functions, but not
all functions that may be inherent in the job. This job requires
the ability to perform duties contained in the job description for
this position, including, but not limited to, the above
requirements. Reasonable accommodations will be made for otherwise
qualified applicants, as needed, to enable them to fulfill these
requirements.The Auto Club Group, and all its affiliated companies,
is an equal opportunity/affirmative action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, gender identity, sexual orientation,
national origin, disability or protected veteran status.Regular and
reliable attendance is essential for the function of this job.
Keywords: The Auto Club Group, Bellevue , Insurance Customer Service Rep - Nebraska, Sales , Bellevue, Nebraska
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