Customer Service Representative
Company: Image360 Omaha
Location: Papillion
Posted on: September 20, 2023
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Job Description:
Full-Time and Part-Time - Flexible Hours
Responsible to increase revenue through front counter sales,
account management, and database marketing while providing
exceptional customer service for an overall outstanding customer
experience.--Manage client communication to identify needs, present
solutions, lead, and direct the sales process through
completion.--Responsible for assisting the owner with
administration center needs including marketing.
Responsibilities:
--- Greets walk-in client, identify and assist with needs and/or
orders
--- Answers phone calls within 3 rings, identify client's needs,
provide solutions to assist with questions and/or order needs
--- Manages walk-in traffic incoming calls, emails, and fax
communications and takes appropriate actions
--- Collects accurate and complete information
--- Processes and inputs orders
--- Prepares estimates and quotes
--- Serves as a primary contact for clients and a liaison between
sales, production, and clients
--- Oversees and creates opportunities for in-house phone and
front-counter sales
--- Performs quality checks on outgoing jobs, using an eye for
detail, care for quality approach
--- Places phone calls and/or emails to follow up on estimates
--- Updates client records and purchasing history, maintains
records with accurate and updated information
--- Understand products, services, and procedures within the
organization
--- Markets products, solutions, and services to previous and
current clients
--- Conducts collection calls for receivables
--- Maintains communication logs and other pertinent records
--- Ensures proper cleanliness and a "tour-ready" environment at
the front counter, conference/meeting rooms, and showroom areas
--- Builds professional relationships with diverse client/prospect
base
--- Assists with scheduling, and priority changes in a fast-paced
environment
--- Team player that helps with all tasks and reasonable requests.
Assists with other projects as needed
Qualifications:
--- To perform this job successfully, an individual must be able to
perform each essential duty. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
--- 2 years of business-to-business sales and/or customer service
experience
--- Proficient in MS Office Suite, Internet
--- Knowledge of sign industry substrates, media, products
--- Excellent time management, and calendaring skills
--- Project management for multiple projects, deadlines, and
orders
EDUCATION and/or EXPERIENCE
--- High school diploma or general education degree (GED); or three
years related experience in customer service, print sales/service,
and/or training; or equivalent combination of education and
experience.
LANGUAGE SKILLS
--- Ability to read, communicate and comprehend simple and complex
instructions, orders, and abstract requests in verbal and written
format.Ability to professionally write and verbally communicate,
effectively present information one-on-one, to a small group, with
customers, coworkers, and supervisors.
MATHEMATICAL SKILLS
--- Ability to add, subtract, multiply, and divide using whole
numbers and common fractions and percentages.Ability to compute
rate, and percent, and review and understand numbers, estimates,
P.O.s, receivables, and other data as it pertains to
record-keeping, collections, and the profitability of the
company.
REASONING ABILITY
--- Ability to apply common sense understanding to provide written
and oral instructions.Ability to review situations with multiple
variables, identify facts, and solve problems.
About Company:
At Image360 Omaha Central, we distinguish ourselves as an industry
leader that provides creative and effective custom sign and
graphics solutions. But we're more than just a one-stop sign shop.
We work with you from project inception to installation and
prioritize collaboration and consultation throughout the entire
process.
From business signs to office signs, our sign company's expert
teams focus on delivering superior-quality graphics and displays
while ensuring we meet your timeframe and budget.
We work in a hands on team environment and we have flexible working
hours.
Keywords: Image360 Omaha, Bellevue , Customer Service Representative, Sales , Papillion, Nebraska
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