Customer Service Representative

Company: Image360 Omaha
Location: Papillion
Posted on: September 20, 2023

Job Description:

Full-Time and Part-Time - Flexible Hours

Responsible to increase revenue through front counter sales, account management, and database marketing while providing exceptional customer service for an overall outstanding customer experience.--Manage client communication to identify needs, present solutions, lead, and direct the sales process through completion.--Responsible for assisting the owner with administration center needs including marketing.

Responsibilities:
--- Greets walk-in client, identify and assist with needs and/or orders
--- Answers phone calls within 3 rings, identify client's needs, provide solutions to assist with questions and/or order needs
--- Manages walk-in traffic incoming calls, emails, and fax communications and takes appropriate actions
--- Collects accurate and complete information
--- Processes and inputs orders
--- Prepares estimates and quotes
--- Serves as a primary contact for clients and a liaison between sales, production, and clients
--- Oversees and creates opportunities for in-house phone and front-counter sales
--- Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach
--- Places phone calls and/or emails to follow up on estimates
--- Updates client records and purchasing history, maintains records with accurate and updated information
--- Understand products, services, and procedures within the organization
--- Markets products, solutions, and services to previous and current clients
--- Conducts collection calls for receivables
--- Maintains communication logs and other pertinent records
--- Ensures proper cleanliness and a "tour-ready" environment at the front counter, conference/meeting rooms, and showroom areas
--- Builds professional relationships with diverse client/prospect base
--- Assists with scheduling, and priority changes in a fast-paced environment
--- Team player that helps with all tasks and reasonable requests. Assists with other projects as needed

Qualifications:
--- To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
--- 2 years of business-to-business sales and/or customer service experience
--- Proficient in MS Office Suite, Internet
--- Knowledge of sign industry substrates, media, products
--- Excellent time management, and calendaring skills
--- Project management for multiple projects, deadlines, and orders

EDUCATION and/or EXPERIENCE
--- High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service, and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
--- Ability to read, communicate and comprehend simple and complex instructions, orders, and abstract requests in verbal and written format.Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.

MATHEMATICAL SKILLS
--- Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages.Ability to compute rate, and percent, and review and understand numbers, estimates, P.O.s, receivables, and other data as it pertains to record-keeping, collections, and the profitability of the company.

REASONING ABILITY
--- Ability to apply common sense understanding to provide written and oral instructions.Ability to review situations with multiple variables, identify facts, and solve problems.

About Company:
At Image360 Omaha Central, we distinguish ourselves as an industry leader that provides creative and effective custom sign and graphics solutions. But we're more than just a one-stop sign shop. We work with you from project inception to installation and prioritize collaboration and consultation throughout the entire process.

From business signs to office signs, our sign company's expert teams focus on delivering superior-quality graphics and displays while ensuring we meet your timeframe and budget.



We work in a hands on team environment and we have flexible working hours.

Keywords: Image360 Omaha, Bellevue , Customer Service Representative, Sales , Papillion, Nebraska